Design for Six Sigma for Service
| By: | Yang, Kai |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071445559 |
| eText ISBN: | 9780071445559 |
| Edition: | 1 |
| Copyright: | 2005 |
| Format: | Page Fidelity |
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Table of Contents
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.