The Control Theory Manager
| By: | William Glasser, M.D. |
| Publisher: | HarperCollins |
| Print ISBN: | 9780887307195 |
| eText ISBN: | 9780062031075 |
| Edition: | 0 |
| Format: | Reflowable |
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Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.