Using Performance Measurement for Effective Strategic Planning

This report details how three participants in the ICMA Center for Performance Measurement™ (CPM) program used performance measures throughout the strategic planning process. In the first example, the city of Rock Hill, South Carolina, demonstrates how it used citizen surveys and focus groups to develop a strategic plan. The second example explains the system of logic modeling in Bellevue, Washington, and how it informs the budgeting process. The third example outlines the continual strategic monitoring process through performance data in Williamsburg, Virginia.