Crisis Communication for Local Government Managers

The need to manage communications is common to all crises, and effective internal and external systems of communication are crucial. This report breaks down the process into 10 clear steps and provides a series of checklists to aid in preparing crisis management plans, communication plans, and specifically tailored messages. Also included are guidelines for working with the media and debriefing afterward. The template for a core crisis message will help every jurisdiction create a well-received statement tailored to any crisis situation.