Benchmarking: Achieving Superior Performance In Fire and Emergency Medical Services
| By: | William G. Gay |
| Publisher: | ICMA |
| Print ISBN: | 00475262 |
| eText ISBN: | 21676739v252 |
| Edition: | 0 |
| Format: | Page Fidelity |
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Table of Contents
This report explains the concept of benchmarking and its relationship to total quality management. It discusses the application of benchmarking to fire and emergency medical services and provides a sample benchmarking survey and results.